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What They Do
About This Career
Interviews persons desiring to open accounts in financial institutions. Explains account services available to prospective customers and assists them in preparing applications.
This career is part of the Business Management and Administration cluster Administrative Services pathway.
A person in this career:
- Performs teller duties as required.
- Compiles information about new accounts, enters account information into computers, and files related forms or other documents.
- Collects and records customer deposits and fees and issues receipts, using computers.
- Informs customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
- Answers customers' questions and explains available services, such as deposit accounts, bonds, and securities.
- Interviews customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Refers customers to appropriate bank personnel to meet their financial needs.
- Investigates and corrects errors upon customers' request, according to customer and bank records.
- Executes wire transfers of funds.
- Issues initial and replacement safe-deposit keys to customers, and admits customers to vaults.
Working Conditions and Physical Demands
People who do this job report that:
- You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
- Work in this occupation requires being inside most of the time
Working in this career involves (physical activities):
- Seeing clearly up close
- Speaking clearly enough to be able to be understood by others
- Identifying and understanding the speech of another person
Work Hours and Travel
- Regular working hours and limited travel
Specialty and Similar Careers
Careers that are more detailed or close to this career:
- Financial Services Representative
- Member Service Representative
- New Accounts Representative
- Personal Banker
- Banking Services Representative
- Universal Banker
- Relationship Banker
- Financial Service Representative
- Customer Service Specialist
Every year the U.S. Department of Labor conducts national surveys of wage data by occupation in every state and in all industry divisions. These surveys are conducted through the Occupational Employment Statistics (OES) program.
The statistics collected for one year are published the next fall. For example, 2013 wage information was published in the fall of 2014.
There are over 800 occupations in the surveys, and these occupations cover the entire U.S. labor market. The surveys ask for reports in a scale of ranges for both hourly wages and annual wages.
In many cases, these occupations are broad enough to cover many more detailed specialties of an occupation. A specific occupation may be included in a broader occupational category for which labor market data is available. When you look at the statistics for a broad category, be aware that the salary data for a specific career may differ.
For more details about how wage information is collected and calculated by the U.S. Department of Labor, visit their website at http://www.bls.gov/bls/blswage.htm.
Every year the U.S. Department of Labor conducts a national survey of over 400,000
employers in every state and in all industry divisions. This survey is conducted
through the Occupational Employment Statistics (OES) program. Every other year the
department publishes outlook information based on these surveys.
Each outlook period covers 10 years. For example, in 2003 the outlook information
was published for 2004-2014. Employers are asked to report the number of employees
in about 770 different occupations that cover the entire U.S. labor market.
From this information, staffing patterns for different industries are established.
Industry growth is projected into the future based on past trends and current economic
conditions. Industry staffing patterns are then applied to the industry projections
to obtain occupational projections.
In many cases, these occupations are broad enough to cover many more detailed specialties
of an occupation. A specific occupation may be included in a broader occupational
category for which labor market data is available. When you look at the statistics
for a broad category, be aware that the employment data for a specific field may
differ.
For more details about how employment information is collected and calculated by
the U.S. Department of Labor, visit their website at http://stats.bls.gov/news.release/ocwage.tn.htm.
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