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What They Do
About This Career
Plans, directs, or coordinates activities of an organization or department that provides lodging and other accommodations.
This career is part of the Hospitality and Tourism cluster Lodging pathway.
A person in this career:
- Answers inquiries pertaining to hotel policies and services, and resolves occupants' complaints.
- Participates in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Greets and registers guests.
- Confers and cooperates with other managers to ensure coordination of hotel activities.
- Monitors the revenue activity of the hotel or facility.
- Manages and maintains temporary or permanent lodging facilities.
- Trains staff members.
- Observes and monitors staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Coordinates front-office activities of hotels or motels, and resolves problems.
- Inspects guest rooms, public areas, and grounds for cleanliness and appearance.
Working Conditions and Physical Demands
People who do this job report that:
- You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
- Work in this occupation requires being inside most of the time
Working in this career involves (physical activities):
- Seeing clearly up close
- Speaking clearly enough to be able to be understood by others
- Identifying and understanding the speech of another person
Work Hours and Travel
- Rotating shift work
- Weekend work
Specialty and Similar Careers
Careers that are more detailed or close to this career:
- Bed and Breakfast Innkeeper
- Front Desk Manager — Supervise over the front desk clerks; communicates with all other departments in regard to the front desk department; conducts department meetings regularly; covers all shifts that are open; and deals with all complaints from customers.
- Front Office Director
- Front Office Manager
- Guest Relations Manager
- Guest Services Manager
- Night Manager — Supervises others who work the overnight shift and is responsible for all aspects of the hotel that go on overnight.
- Resort Manager
- Rooms Director
Every year the U.S. Department of Labor conducts national surveys of wage data by occupation in every state and in all industry divisions. These surveys are conducted through the Occupational Employment Statistics (OES) program.
The statistics collected for one year are published the next fall. For example, 2013 wage information was published in the fall of 2014.
There are over 800 occupations in the surveys, and these occupations cover the entire U.S. labor market. The surveys ask for reports in a scale of ranges for both hourly wages and annual wages.
In many cases, these occupations are broad enough to cover many more detailed specialties of an occupation. A specific occupation may be included in a broader occupational category for which labor market data is available. When you look at the statistics for a broad category, be aware that the salary data for a specific career may differ.
For more details about how wage information is collected and calculated by the U.S. Department of Labor, visit their website at http://www.bls.gov/bls/blswage.htm.
Every year the U.S. Department of Labor conducts a national survey of over 400,000
employers in every state and in all industry divisions. This survey is conducted
through the Occupational Employment Statistics (OES) program. Every other year the
department publishes outlook information based on these surveys.
Each outlook period covers 10 years. For example, in 2003 the outlook information
was published for 2004-2014. Employers are asked to report the number of employees
in about 770 different occupations that cover the entire U.S. labor market.
From this information, staffing patterns for different industries are established.
Industry growth is projected into the future based on past trends and current economic
conditions. Industry staffing patterns are then applied to the industry projections
to obtain occupational projections.
In many cases, these occupations are broad enough to cover many more detailed specialties
of an occupation. A specific occupation may be included in a broader occupational
category for which labor market data is available. When you look at the statistics
for a broad category, be aware that the employment data for a specific field may
differ.
For more details about how employment information is collected and calculated by
the U.S. Department of Labor, visit their website at http://stats.bls.gov/news.release/ocwage.tn.htm.
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